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Exam Results Helpline

Guide to understand qualification results 2020 and what to do if you’re unhappy with your results

We understand how unsettling the last few months may have been for you, since schools, colleges and other providers were closed to many and exams were cancelled. This guide should help you understand how results have been awarded this year and where to find more information.

If you are unhappy with your results, you should first speak to your school or college. It’s important that you understand on what basis you can and can’t appeal your results when deciding your next steps. Only your school or college can submit an appeal on your behalf.

View the guide here

Local help available for Exam Results through the CSW Group:

Have you reached a crossroads after receiving your A Levels or GCSE results? Worried how COVID-19 may affect your career choices and direction? Let us help you.

CSW Group have qualified Career Development Consultants available to talk to you if you are unsure about your next steps or need help and support with any of the following:

  • Up to date information on Higher Education and local & national Post 16 education options.

  • Advice and Guidance about employment opportunities

  • Signposting to other support services.

From Thursday 13 August until the end of August, our experienced advisers will be available to take your calls between 10am and 6pm or respond to online queries - contact us on 0800 97 55 111 to take the new path to your future.

Outside of this period we can be contacted using the following methods:

Adviser online (Mon-Fri 10am-6pm):


National help available for Exam Results through the National Careers Service

Exam Results Helpline, delivered by the National Careers Service, can offer you free, impartial and confidential advice on your next steps.

Call 0800 100 900.

Available from Wednesday 12 August, 7 days a week from 8am to 10pm.

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