Accessibility Statement

This accessibility statement applies to skillslaunchpadplym.co.uk.

This website is run by Plymouth City Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

change colours, contrast levels and fonts using browser or device settings
zoom in up to 400% without the text spilling off the screen
navigate most of the website using a keyboard or speech recognition software
listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

Pages do not reflow when magnified
PDFs and other documents
Third party applications may not be fully accessible

Feedback and contact information

Let us know if you are having problems using this website or need information in a different format such as accessible PDF, large print, easy read, audio recording or braille.

Email: skillslaunchpad@plymouth.gov.uk

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements let us know.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Plymouth City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

PDFs

Some older PDFs and other documents don’t meet accessibility standards, for example they not be accessible to a screen reader.

PDFs on skillslaunchpadplym.co.uk will be as accessible as possible. We remove PDFs where we can and create HTML content and accessible online forms.

We understand that the regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. However if you need the information in an alternative format, please contact us.

Third party content

Our website contains third-party content some of which may not be fully compliant with the accessibility regulations.

Reflow and Zoom

We acknowledge that our website does not fully meet the WCAG 2.1 reflow requirements (Success Criterion 1.4.10), which ensure that content can be viewed without horizontal scrolling at a width of 320 pixels. As a result, some users may experience difficulty when accessing the site on smaller screens or when zooming in.

Keyboard

Our website only partially meets the requirements of WCAG 2.1 Success Criterion 2.1.1 (Keyboard). While most content and functionality can be accessed using a keyboard alone, there are some interactive elements or components that may not be fully operable without a mouse. We are currently assessing and updating these areas to ensure full keyboard accessibility. In the meantime, if you encounter difficulties navigating the site using a keyboard, please contact us.

Disproportionate burden

Not applicable.

Content that’s not within the scope of the accessibility regulations

The following are issues that we do not need to fix right now. These are exempt from meeting the accessibility regulations.

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We plan to either fix or replace them with accessible HTML pages on skillslaunchpadplym.co.uk.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or documents we publish will meet accessibility standards.

Third party content

Our website has some widgets that are provided by third parties and are outside our control.

How we tested this website

Our website was last tested on 21 August 2025. We use an automated tool WebAIM to highlight accessibility issues.

We also carry out manual testing.

What we’re doing to improve accessibility

We have a plan in place to improve the accessibility of our website and are working to fix any issues that don’t meet the requirements.

Staff who have responsibility for the content have been trained in producing more accessible content.

Preparation of this accessibility statement

This statement was prepared on 21 August 2025.